Track client help requests Make sure you never forget another help request again. Redcape keeps track of all your tickets and notifies you whenever they get updated.	Organise your support staff Help your support staff get organised and respond quickly and efficiently to incoming requests
Easy to use statistics Analyse your support staff performance and see where you need improve.	Customise your helpdesk Use your own colours and logos on your helpdesk so that it fits in with your own website.
Online Reports for your Customers Optionally, give your customers access to online reports so they can see how you're doing and can measure your service level agreements.	Add redcape to your website You can even embed recape in your own website so that your customers never need to leave your website.