RedCape
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Powerful, Intelligent, Online Customer Service Software

Redcape is a web based customer service organiser. In order to use redcape, all you need is an internet connection. There is no software to install. Everything is organised online and through your email.

RedCape provides services such as Helpdesk, Audit Management, Bulk Email Notifications, Quotations and Purchasing through individual applications within your personalised ServiceDesk.
 
What RedCape can do for you

Centralise customer communication
Manage your entire customer experience
from single website.

 

Organise your staff
Help your staff get organised and respond quickly and efficiently to incoming requests

 

Easy to use statistics
Analyse your staff and supplier performance and see where you need to improve.

 

Customise your servicedesk
Use your own colours and logos on your servicedesk so that it fits in with your own website.

 
Online Reports for your Customers
Optionally, give your customers access to online reports so they can see how you're doing and can measure your Service Level Agreements (SLAs).

Add redcape to your website
You can even embed RedCape in your own website so that your customers never need to leave your website.