The basic redcape helpdesk has been designed using neutral colours so that it can be customised to work with nearly any website.  Some screenshots of the default helpdesk can be found below.  Once you have signed up for your helpdesk, you will be able to customise how your helpdesk looks.

Homepage Your helpdesk homepage can be used by your customers to log new tickets.  You can customise this screen to ask the questions relevent for your helpdesk.  Customers can optionally enter an email address so that they can be kept up to date with the progress of their request.
Ticket Management Your helpdesk team can see all of their tickets on the ticket management page.  Here they can update ticket details, close tickets and add new tickets. Additonally, your helpdesk staff and your customers can add comments to the tickets in order to keep everyone informed as to the progress of the request.
Custom Fields The information stored in each request is customisable to your helpdesk.  You can choose what questions are asked of your customers and whether the questions are compulsory.  You can have special fields that are only visible to your helpdesk staff for storing additional information about the request.